Terms of Sale for H.W.S. Agency
Effective Date: 07/06/2024
These terms of sale ("Terms") govern the relationship between H.W.S Agency and the client for website development services provided by our agency. By engaging our services, you agree to these Terms.
We commit to delivering comprehensive website development services as detailed in the agreed-upon proposal or contract. Any additional features or modifications requested outside this scope may incur additional charges, subject to mutual agreement.
Payment details, including amounts and milestones, are clearly specified in the proposal or contract provided to you. Payments are due within 7 days of the invoice date unless otherwise agreed in writing. Late payments may incur interest at a rate of 2% per month.
Refunds are provided under the following circumstances:
Non-Performance: If we fail to initiate work on the project within [agreed-upon timeframe] from receipt of initial payment, you are entitled to a full refund of any amounts paid.
Cancellation Before Work Commencement: If you decide to cancel the project before we have commenced work and within 3 days of signing the contract, you are eligible for a refund minus any costs incurred for preliminary work and administrative expenses.
Unsatisfactory Performance: If you are not satisfied with the initial design or development phase and notify us within 7 days of delivery, we will work with you to rectify the issues. If we are unable to resolve the issues to your satisfaction, you may be eligible for a partial refund based on the work completed and deducting any costs already incurred.
To request a refund, you must submit a written request to learnatapp@gmail.com detailing the reasons for the request and providing any relevant supporting documentation. Upon receiving your refund request, we will review it promptly and communicate our decision within 3 days. Refunds will be processed within 14 days of approval and will be issued via original payment method or alternative agreed-upon method. Any work completed or costs incurred up to the point of cancellation or refund request are billable and will be deducted from the refund amount.
No refunds will be issued under the following circumstances: You fail to provide necessary materials or feedback required to complete the project within the agreed-upon timeframe. Changes in project scope, requirements, or delays caused by factors outside our control (e.g., third-party actions, acts of nature, etc.).Termination of the contract by you without cause after work has commenced and beyond the initial cancellation period specified above.
If there is a dispute regarding a refund request that cannot be resolved through direct communication, it will be handled in accordance with the Dispute Resolution clause outlined in these Terms.
You are responsible for providing all necessary materials such as content, images, and other assets required for the project within the agreed timelines. Timely feedback and approvals are crucial to ensure the smooth progression of the project.
We strive to complete the project by the estimated delivery date agreed upon during project initiation. Delays attributable to actions or inactions on your part may necessitate adjustments to the timeline to ensure project completion.
Upon receipt of full payment, all intellectual property rights to the developed website will be transferred to you, except for any third-party materials used under license. We retain the right to showcase the completed project in our portfolio and marketing materials.
Minor revisions following project completion are included in our service. Any additional revisions or extended support beyond the initial agreement may be subject to additional charges as mutually determined.
Either party reserves the right to terminate the contract with 7 days written notice. If termination is initiated by you without cause, termination fees may apply as specified in the contract terms.
We undertake to deliver services in a professional and workmanlike manner. However, we disclaim liability for any loss or damages arising from your use or inability to use the developed website. You agree to indemnify and hold us harmless against any claims arising from the content or functionality of the website.
Any disputes arising from these Terms or the services provided will be resolved through negotiation and, if necessary, mediation in [jurisdiction]. Should mediation fail, the dispute will be resolved in accordance with the laws of [jurisdiction].
Neither party shall be held liable for any failure or delay in performance due to events beyond their reasonable control, including but not limited to natural disasters, war, acts of terrorism, government actions, or any other force majeure event.
Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the project.
Any amendments to these Terms must be made in writing and signed by authorized representatives of both parties.
These Terms constitute the entire agreement between the parties and supersede any prior agreements or understandings, whether written or oral, pertaining to the subject matter herein.
By engaging our services, you acknowledge that you have read, understood, and agree to abide by these Terms.